Build confidence into your aftermarket strategy

Value-added after-sales service

The purpose of DESMI DeServe, our dedicated service branch, is very simple: to make it easier to own a DESMI product – and to give our customers transparent and useful insights into how their solutions are performing. Our customers rightfully expect their products to work reliably and energy-efficiently for years; we are here to ensure those expectations are met.

Looking beyond the part

Even when talking about spare parts, it is never just about the part. It is about looking beyond the part, and even the pump, focusing on the entire system and finding the service solutions that will keep that system running reliably and energy-efficiently for years. This is what we do at DESMI DeServe, and our services cover all DESMI solutions plus a wide range of competitor pump brands.

Spare parts, service, and so much more
DESMI DeServe handles installation, commissioning, service, and spare part sales. We can supply parts and kits for all DESMI pumps, and with our DESMI 48 concept, you can get a selection of replacement pumps within two working days. We provide service, maintenance, and repair services of all pump types installed on everything from district heating plants to battleships. And we are working towards offering service agreements that take all the hassle out of equipment ownership for our customers.

Hands-on training
Even though DESMI products are designed to be simple to use, sometimes a product may require some introduction to fully understand and benefit from its features. To help customer staff get the most from daily use, maintenance, overhauls, and repairs, we provide hands-on training at our own facilities all over the world – or at customer locations if needed.

Round the clock, round the globe
With skilled and experienced service engineers and authorised service partners, DESMI DeServe is available round the clock and round the globe. No matter where our customers are, and what they need, getting service is extremely simple: All it takes is a call to our service hotline, and we handle the rest, coordinating with our own staff or partners as needed to get our customers’ challenges resolved, and their equipment back in optimal operation, as quickly as possible.

The service our customers need
Service is more than after-sales service, and at DESMI, great service starts the moment our customers pick up the phone to call us. With DESMI DeServe, we take that attitude to its logical conclusion by providing the parts, repairs, and training they need to keep their installations running efficiently for years – and to make it easier to own them.